Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash and Nagad deposits, verify withdrawals, and keep the lobby secure. This policy explains what we gather, how we use it, and how you can request changes or deletion.

Account registration dataPayment wallet detailsDevice and session logsSupport conversation historyWithdrawal verification records
Explore Lobby Read FAQ
36 bd How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what information we hold, request changes, or ask us to delete your account data, use any of the contact methods below. Our team will respond within seventy-two hours and guide you through the verification process before making any changes.

Team online

Live Chat

Open the chat widget in the bottom corner of any page while logged in. Our agents can pull up your account details and start a data request immediately. Available every day.

Email Support

Send your request to our support email address from the email you used to register. Include your account username and a brief description of what you need. We reply within one business day.

Account Settings

Log in and go to Account Settings, then Privacy Controls. You can download a copy of your data, update contact preferences, or submit a deletion request directly from that panel.

DATA SAFEGUARDS

How We Protect What You Share

We encrypt your login credentials, wallet transaction details, and withdrawal documents both in transit and at rest. Our servers log access attempts and flag unusual patterns. You control who sees your account history, and we never share your bKash or Nagad numbers with anyone outside the payment flow.

Encrypted Storage

Every piece of personal information, from your mobile number to your transaction history, sits in encrypted databases. We use industry-standard protocols so your data stays unreadable to anyone without the proper keys.

Cookie Usage

We use session cookies to keep you logged in and remember your lobby preferences. You can clear them anytime through your browser settings. We do not use tracking cookies that follow you across other sites.

Account Security

When you log in from a new device, we send an OTP to your registered mobile number. If we detect an unusual login location or multiple failed attempts, we lock the account and notify you immediately.

Data Retention

We keep your account records, deposit receipts, and game logs for as long as your account is active plus a retention period that meets local requirements. Once you request deletion, we remove identifiable details within thirty days.

Privacy Policy Questions

We ask for your mobile number, email address, date of birth, and a password. When you deposit through bKash, Nagad or Rocket, we record the wallet transaction ID but never store your wallet PIN or password.

Yes. Log in, go to Account Settings, then Privacy Controls, and click Download My Data. We will prepare a file with your registration details, deposit history, withdrawal records, game logs, and support messages within forty-eight hours.

If you do not log in for twelve consecutive months, we mark your account inactive and stop sending promotional messages. We keep basic records for compliance purposes. You can request full deletion anytime through the Privacy Controls panel.

We share transaction details with bKash, Nagad and Rocket only to process your deposits and withdrawals. We do not sell or rent your information to advertisers, data brokers, or marketing firms. Your details stay with us and our payment partners.

Open Account Settings, go to Notifications, and toggle off any message types you do not want. Changes take effect immediately. You will still receive essential account and security alerts even if you turn off promotions.

Submit a deletion request through Privacy Controls or contact support. We will verify your identity with an OTP, close your account, and remove personal identifiers within thirty days. Some transaction records may be retained longer if required by local law.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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